Delivery Policy

Exam360 Publication (A Unit of ACHIEVERS RULE) understands, you want your ordered item fast and safely. Here is our guarantee on all orders to our valuable users.

ORDER PROCESSING:

Once we receive the order we will process it within 0-3 business days. While processing the order our dedicated warehouse team follow few steps before despatching the products:

1] Stock Level: This is the first step to check-out the stock level. If, the ordered item is in-stock then it will be proceed for next step i.e. “Address Evaluation”. In case if the ordered item is out of stock then you will receive your REFUNDED VALUE (i.e. Product Value including shipping charges, Excluding the Bank transaction charges) in the same bank account through which the amount was debited.

NOTE: Typically refund in the bank account takes up-to 3-15 days after order cancellation by our team.

2] Address Evaluation: As per our practical expertise in 50-70% cases, most users filled incomplete address in various E-Commerce Market Place websites, So, we request users to please fill valid address while purchasing any item from this website in the below format i.e. Name, C/O, House Name /No., Locality, City, Landmark, Nearest Post-office, State, Pin-code, Mobile No., E-mail Id. 

However we will evaluate it from our end. But, sometime it’s very difficult to evaluate the address. Strictly, It’s the responsibility of users to enter valid address, If any issues occurred due to Incomplete Address / Address not traceable by renowned courier partners, In such cases we may-not take any responsibility of the item. If there are other reasons like your address not serviceable or Address incomplete, we will get in touch with you for additional details in 0-3 Business days either through registered Mobile No. & E-mail.

3] QC & Despatching: In this process the Ordered Item was thoroughly checked by our QC (Quality Control) Team. Once the item was cleared by our team it will be “Ready for Packaging”. The item was properly wrapped by Tamper Proof Packing Materials or Corrugated Boxes depends on the Size, Volumetric Weight of the product. Once the item was packed by our Packagers & Movers Team it will be ready to “Despatch”.

4] Confirmation: After successfully despatching the item through renowned courier partner, our dedicated team will confirm you through E-mail with valid tracking details to your registered E-mail. We work with renowned courier partners like Fedex, Gati, Delhivery, DTDC, Indian Post, Etc. on every order. Every order will have valid tracking which will be confirmed to users through E-mails within 24-48 hours after despatching the products. You can check the status of your order from the respective courier partner official website.

NOTE: Most orders at EXAM360 / EXAM360 PUBLICATION get shipped within 1-2 business days. If your order was placed recently, please allow us time to procure and dispatch. In-case of any STRIKE / PUBLIC HOLIDAY it may delay in processing as per the real time situation.

Extra services may include signature upon delivery, supplemental insurance, and expedited shipping options which users can check only through our official EXAM360 STORE (www.exam360.in).

MULTIPLE ORDERS:
EXAM360 PUBLICATION process all orders seperately, But if we receive multiple orders from the same address and if it is possible to deliver multiple orders in one box / packaging, we may process multiple orders having multiple payment id in single packaging. It helps users to get the ordered item in a box. While processing multiple orders in single packaging users will get only 1 Tracking ID. The same tracking ID will work for both the Orders for hassle free shopping experience.         

CHANGE ORDER ADDRESS:

We can take your request for change of address as long as the order has not been handed over to our courier partner. If the order was shipped recently, then we could not change the address at any cost.

While changing the address users need to send the New Address with ORDER ID & Mobile No.  through E-mail at info.achieversrule@gmail.com or exam360.in@gmail.com from the registered Email Id. For Buyer Protection, if we receive any E-mails from any other E-mail Id we may not accept for changes.

In case the order has not reached the shipment stage, you can contact us through E-mail at info.achieversrule@gmail.com or exam360.in@gmail.com. To ensure safety of your package, we would do additional verification of your identity on email or phone.

ORDER ON HOLD:

During Quality Control (QC) at our fulfilment centre, if we come across any issue with the product or the package content, we keep the shipment on hold. Within 48-hours the issue is resolved and after successfully despatched you will get confirmation E-mail with tracking details on your registered E-mail.  

ORDER IS SHIPPED:

Generally the order item takes 3 to 8 business days to deliver the order after it has been dispatched. The number of days could vary depending on your address location. If you are residing in Main city then it will be delivered in 3-5 business days or more depends on the courier partner availability but if you are from Village / Panchayat location then it may takes more time as compared to Main cities.  

DELIVERY PROCESS:

As per EXAM360 PUBLICATION Policy standard the respective courier partner will deliver the item to your door step as in the registered address. In most cases the respective private owned courier partner may contact you through Call while Out for Delivery. But if the shipment was shipped through Indian Post / Any Govt. owned courier partners, you may not get any Call while Out for Delivery. For hassle free shopping experience users are requested to track the order on regular basis after the item was shipped.

However, if the package is still not delivered to you within 3-8 business days and you do not see any movement in the last 48-72 hours on the courier website, you should contact with the courier company or contact us at through Call / E-mail instantly with your valid order details. We do continuous follow up with the courier till the order is not delivered.

RTO (Return to Origin):

RTO stands for ‘Return to origin’. The courier had tried to deliver the order at your address but failed to do it due to the listed possibilities below and it is now in Returning Stage to our fulfilment centre. Before an RTO is initiated, the respective courier partner’s makes 1-3 attempts to the address or contact you on your phone.

While preparing for RTO, mostly all courier partners again give the chance to “Claim” the item directly from office & hold the shipment for 2-3 Business days in nearest office of the respective courier partners. But if the consignee Un-claimed, in such cases the respective courier partner “Return the shipment to the Origin”.

As per EXAM360 PUBLICATION Policy standard once we receive the RTO from the respective courier partner, our executive may contact you either through Call / E-mails with detail information for validation purpose.

Re-Shipped: After getting confirmation by our executive, again the item will be shipped through Regular Service only without any extra charges from users. However If, users want premium courier services, in such cases users need to Pay Extra Charges depends on the courier partners & the product volumetric weight / Flat weight (Whichever is more).

Refund: If, users want to get refund in-such cases users can get it easily after a deduction of Forward & Reverse shipping charges only. The refunded amount will reflect in the same bank account in 7-15 business days.

Cause of Non-delivery:

In-complete address.

Address not found or Traceable.

Door Locked / No response / Unavailability.

SHIPPING FEES:

The amount that you paid while ordering at Exam360 Publication website includes the product and courier charges. You are not required to pay any extra amount at the time of receiving the order. If, any courier partners ask any amount, you can immediately contact us without paying any extra values.

The shipping charges are calculated on the basis of Product Volumetric weight / Flat weight (Whichever is more). As per EXAM360 PUBLICATION policy standards we have Flat Shipping Rates throughout India. The shipping charge includes Tariff + Fuel Charges from origin to the destination.

ITEM DELIVERED:

If the item shows delivered in official website of the respective courier partners, In such cases users need to communicate with the Respective courier partner (Helpline no./ Office). If the shipping address is office or college or housing society, please check at the Reception/ Main gate or Ask Security Guard. If still if you are facing any issues, you can immediately contacts us through Call / E-mail or you can lodge complain to the respective courier partner. But, as per our policy we will follow the respective courier partner’s official tracking details only.

DELIVERED TO THE WRONG ADDRESS:

In case, you discover that Courier Company has marked the delivery to another city / address, you should immediately contact us through E-mail/Call and we will follow-up with the courier on your behalf.

NOTE: We request all users to be fair while communicating with our experts. If, you face any issues seriously we would like to “HELP 24*7”. But if anyone trying to do fraudulent activities we may not provide any support & may forward the case to the respective “Legal Departments”.

HOW TO TRACK:

You can track the shipment on the respective courier partner’s official website using the airway bill number (also known as AWB/Tracking Number/Consignment Number). Sometimes in Indian Post after despatching the item it may takes 48-72 Hours to update on its server. However, after receiving the Email you can check it directly to the respective courier partner’s website. If on the courier partner’s official website, you can see that there is a movement of your package in last 48-72 hours, please give 2-3 days more to the courier partner’s to deliver it to your door step.

GIFT WRAPPING:

Gift-wrap facility is also available on all the orders before shipping to the addresses. To avail this facility users need to Pay A Small Charges after completing the orders. While Paying the Small Charges users need to Enter the Purpose of Payment & Its Charges through Instamojo.

Standard Wrap (Wrapping materials): ₹20

Premium Wrap (Including Box): ₹30

Example:

Enter in Purpose of Payment Field: ’Gift Wrap [Enter You MOJO ID/Payment ID]’

Enter in Purpose of Payment Field: ’Gift Wrap [MOJO8n08D00N03031261]’ & Its charges.