Return Policy

EXAM360 PUBLICATION Return or Replacement policy with proper information, How to claim return request.

EXAM360 PUBLICATION offers 7 days easy Return / Replacement policy for "Buyer Protection". Under this policy users can claim Return / Replacement for any item with full BuyerProtection only for “Genuine Cause” in which uses have the option to exchange, replacement and/ or refund is offered by EXAM360 PUBLICATION.

Return or Replacement request for any order Item should be raised within 7 days of receiving the product.
For any wrong item delivered / damaged / missing product, the return request should be filed within 2 days of receiving the product.
After receiving the Return Shipment in our fulfilment centre, they will initiate Return / Repalcement as per the request. But our fulfilment centre may refused to accept the Return / Replacement if any of the below conditions are not fulfilled.
Replacement will depend upon the availability of the product, In-case if the item is “Out of Stock” in such cases users need to wait sometime for Replacement or can get Partial refund.
If the item received in damaged condition in our fulfilment centre, we may Refund Partial Amount or may not be under any liabilities to process the refund / replacement. If our fulfilment centre considers any settlement amount, it will reflect in the same Bank Account within 2 weeks.
Return Package must have the same original packaging, unused condition with all required papers.
Users satisfaction strictly not covered under “Return / Replacement” policy.

Wrong item delivered.
Wrong quantity delivered / Missing products.
Old version delivered.
Pirated Copies delivered.
Item Defective/ Damaged.

If the products are in used condition.
If the product is returned without original Packaging (tags, labels, etc.)
If the product is returned in tampered condition.
If the product claim is not same as described.
For Damaged / Missing product that is reported after 2 days of the delivery.
For Products sold under promotions, will not be acceptable.

EXAM360 PUBLICATION ensures that your order is safely delivered to you within the estimated time span, but it may delay sometime depends on the courier partner’s availability. However, if you have ordered a wrong product you may cancel the order before shipment without any deduction. A cancellation request cannot be made after your order is dispatched. While cancelling the orders, users need to contact us through E-mail or Call, if the item was not despatched, You can get Refund in the same bank account within 2 weeks.

All the Return / Replacement request will be validate by EXAM360 PUBLICATION executives. After approval, we may arrange pickup of the product from your door step if it is under service area by our logistic partners. But If our reverse pickup service is not available on your address, we may ask you to dispatch the product. The courier charges will be reimbursed by EXAM360 PUBLICATION either through Bank / Cash.

After receiving the product, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement / Return will not acceptable if the claim is not proper or same.

A Partial amount is nothing but the part of your payment excluding both way shipping charges & processing fees. When you returned an item, your refunded amount will be allocated by our fulfilment centres and it may varry based on the actual condition of the products.

If, any problems occured by our fulfilment centres in such cases users will get Full Refund under Buyer Protection Policy. Apart from this conditions, in other cases a partial amount will be allocated depends on the actual scenario.

While issuing the Partial refund the deduction will be based on the present condition of the products. Our fulfilment centres has the right to deduct these charges. Under this Partial Refund our fulfilment centres can deduct the following charges listed below:
 Forward & Reverse shipping charges.
 Payment gateway transaction charges.
 Processing charges.
 Damaged charges.

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